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You — a retail investor, passive saver, or account holder — may worry about dormant-account costs. This guide tells you exactly when eToro considered an account “inactive,” how much that could cost, and what to do now that the policy changed. Check the exact trigger: 12 months of no login. Note the historical charge: $10 USD per month. See concrete examples: a $50 balance is gone in 5 months; $200 lasts 20 months; $1,000 lasts 100 months. Learn which account actions reset the clock: logging in, placing a trade, opening/closing a position, or funding the account. Follow the steps to recover charges: check history, open a support ticket, escalate if needed. Act now: log in at least once every 12 months or compare the $10 risk to the cost of a small trade or a withdrawal fee. Read on for precise mechanics, scenarios, and a recovery plan you can use immediately.
Quick answer / TL;DR
- Key takeaway 1: eToro defined inactivity as no login for 12 months (inactive = no login for one full year).
- Key takeaway 2: Historically the fee was $10 USD per month after inactivity; it continued until you logged in or the balance hit $0.
- Key takeaway 3: eToro recently removed its inactivity fee; you likely won’t be charged now. Verify your country-specific account and statements.
- Key takeaway 4: To be safe, log in at least once during any 12-month period or make a small trade. Compare the $10 monthly risk to trading or withdrawal costs before acting.
Definition and threshold — 12 months and $10
(An inactivity fee is a recurring non-trading charge applied when you stop using an account.)
eToro’s inactivity rule used two clear thresholds. First: 12 months of no login. Second: a $10 USD recurring monthly charge once the account reached that threshold. “No login” means you did not sign into your live eToro account for a full 12-month span. You did not need to trade; a single successful login would reset the count.
Note the current policy change. The provider removed the inactivity fee recently. Still, you must understand the old rule. Legacy charges can appear on past statements. Policy reversals can occur again. Check your statement history and your country-specific terms.
Quick definitions
– Inactive = 12 months no login.
– Fee = $10 USD per month.
– Stop condition = deductions cease when balance hits $0.
Watch out for automatic deductions. The $10 was debited monthly until the account reached zero. The fee applied to live trading accounts, not necessarily to demo accounts. Check the help pages for your account type.
Mechanics of the $10 deduction — monthly process and currency
Understand how the deduction was processed. After one full 12-month period of inactivity, the system started an automatic monthly debit of $10 USD. The debit repeated each calendar month until either you logged in or the account balance dropped to $0. No partial-month proration applied. The fee took the full $10 each month regardless of how many days you were inactive within that month.
Currency handling mattered. The fee billed in USD. If your account balance was held in another currency, the platform converted the charge at the platform’s rate. That conversion could add extra cents or dollars. Example: a €100 balance could be reduced by $10 converted to roughly €8 or €9, depending on the exchange rate and any conversion spread. Expect at least 1 to several cents of conversion slippage on each charge.
Visibility and record keeping
– Check transaction history for entries labeled “Inactivity Fee” or similar.
– Each charge shows a timestamp and the post-charge balance.
– Statements list cumulative deductions for multi-month inactivity.
Stop conditions and edge cases
– The deduction stopped immediately once the balance hit $0.
– The deduction also stopped when you logged into your live account.
– Pending orders or open positions did not necessarily block the deduction.
– No proration meant a full $10 could remove small balances quickly.
Watch out for: pending conversions or transfers that appear to add funds but do not settle before the fee date. Those funds might not prevent the $10 deduction.
Concrete impact examples — $10/month on $50, $200, $1,000 balances
Numbers tell the story. Here are three short scenarios.
Scenario A: $50 balance
– Starting balance: $50.
– Monthly deduction: $10.
– Months until zero: 5 months.
– Percentage lost each month: 20% of the initial balance.
– Final result: balance exhausted after 5 charges totaling $50.
Scenario B: $200 balance
– Starting balance: $200.
– Monthly deduction: $10.
– Months until zero: 20 months.
– Percentage lost each month: 5% of the initial balance.
– Final result: balance exhausted after 20 charges totaling $200.
Scenario C: $1,000 balance
– Starting balance: $1,000.
– Monthly deduction: $10.
– Months until zero: 100 months.
– Years until zero: 8 years and 4 months (100 months).
– Percentage lost each month: 1% of the initial balance.
– Final result: balance exhausted after 100 charges totaling $1,000.
Compare fee to trading costs
– One small stock trade often costs $1 to $2 commission depending on your country and exchange.
– One $1–$2 trade could reset the inactivity clock for 12 months.
– If you expect to be inactive for 18 months, the old fee would have charged $180.
– Compare $180 to a single $5 withdrawal fee or a $1 trade.
Numeric total-cost example
– Inactive for 18 months = 18 × $10 = $180.
– A $50 balance loses 100% after 5 months, costing $50.
– A $200 balance loses 50% after 10 months (10 × $10 = $100).
Watch out for tax and other indirect impacts. Forced deductions can trigger account reconciliations or small sales. If the broker enforced automatic closures or transfers to cover fees, you could face realized gains or losses. Check tax rules in your jurisdiction.
How to avoid or minimize the $10 fee — 4 practical actions within 12 months
Act before month 12. Each action below resets the inactivity clock. Evaluate costs and benefits using the numbers provided.
Action 1: Log in at least once within any 12-month period (free).
– Cost: $0.
– Benefit: resets 12-month timer.
– Time: 1 minute to open the app or website.
– Use if you plan to be away under 12 months.
Action 2: Place a minor trade.
– Typical cost: $1 to $2 per stock trade for many users.
– Crypto trades use spreads; expect 0.6% to 2% on entry/exit in many cases.
– Benefit: counts as account activity and resets the clock.
– Use if you prefer to keep funds invested and the trade cost is less than the risked inactivity fees.
Action 3: Open or close a position (active order).
– Costs depend on instrument: CFD spreads, overnight fees, or commission may apply.
– Example: an ETF trade could cost $1 to $2 plus a currency conversion fee.
– Benefit: resets the inactivity timer and keeps your allocation intact.
Action 4: Withdraw funds or close your account.
– Withdrawal fee example: $5 USD for a standard withdrawal in some cases.
– Benefit: stops future deductions; you take the cash and close exposure.
– Use if you do not plan to return and the one-time withdrawal fee is less than months of $10 charges.
Decision rule
– Expect inactivity under 1 month: do nothing.
– Expect inactivity longer than 1 month but under 12 months: set a calendar reminder before month 12.
– Expect inactivity over 12 months: compare a $1–$2 trade or a $5 withdrawal to the cumulative $10 monthly risk.
Practical tips
– Set a phone reminder 10 months after your last login.
– Use an automated calendar entry with a single click.
– Consider a $1 trade in a fractional share or low-cost ETF if that fits your strategy.
Watch out for: trading solely to avoid fees can cost more than $10 after spreads, overnight charges, or conversion fees. Always compare the single trade cost to the number of months you expect to be inactive.
Special cases and exceptions — 0 balance, demo accounts, and 12-month edge rules
Handle special situations carefully. Each case uses concrete numbers and rules.
Zero-balance rule
– Deductions stopped once the balance reached $0.
– Example: a $15 balance would be exhausted by one $10 charge and a second $5 charge, leaving $0.
– After $0, no further inactivity deductions applied.
Demo account behavior
– Demo accounts use play money and are separate from live accounts.
– Logging into a demo account usually does not count as activity on your live account.
– Confirm whether demo logins reset the live-account 12-month timer for your specific account.
Account types and jurisdictional differences
– Corporate accounts, joint accounts, and custodial accounts may follow different rules.
– Check the terms for your account type. Look for specific thresholds and fees.
– If your account currency differs from USD, expect conversion fees on each $10 charge.
Reactivation and refunds
– Logging in or funding the account resets the 12-month inactivity timer.
– If you were previously charged before the fee was removed, reactivation does not automatically refund past fees.
– Example: if you were charged $30 total and you later log in, you must request a refund separately.
12-month edge rules
– The inactivity window counts 12 full months.
– Missing one day beyond the 12-month mark could trigger charges for a full month.
– No proration means you could lose a full $10 even if you were inactive by a few days.
Watch out for legacy charges. After the fee was removed, some statements may still show historical deductions. Keep records and query any unexpected entries.
Comparison table: account statuses and charges (12 months)
Compare likely account states side-by-side so you can spot which applies to you.
| Account status | Trigger | Monthly charge | How to reset | Notes |
|---|---|---|---|---|
| Active | Login within 12 months | $0 | N/A — remain active by logging in | No fee |
| Inactive (old policy) | No login for 12+ months | $10 USD per month | Log in or deposit | Continued until balance = $0 |
| Zero-balance inactive | No funds left after deductions | $0 | Fund account or close | Deductions stop at $0 |
| Policy-removed state | Provider removed inactivity fee | $0 | N/A | Check your account statements; policy may vary by country |
The pattern is simple — stay under the 12-month no-login threshold or the old $10/month charge could apply. Verify the current policy for your region and review your statements.
If you find a $10 charge — 3-step recovery plan
Step 1: Check transaction history and timestamp
– Open your transaction log.
– Count months since your last successful login.
– Verify the charge amount and currency: expect $10 USD per entry.
– Look for multiple entries; total them to get the cumulative charged amount.
Step 2: Contact support and request clarification or refund
– Open a support ticket or use the in-app chat.
– Attach screenshots of your login timestamps or recent activity.
– State your preferred outcome: refund, partial refund, or account credit.
– Expect an initial response within 3 to 7 business days in many cases.
Step 3: Escalate if needed
– If support denies a refund and you believe the charge was incorrect, escalate.
– Use the platform’s complaint channel or contact the local regulator if applicable.
– Keep records: save chat logs, ticket numbers, and screenshots.
– Consider whether filing a formal complaint is worth the charged amount.
Timing and choices
– Allow 7 to 14 days for a full investigation before escalating.
– If you were charged $30 and the withdrawal cost is $5, compare outcomes: a $5 withdrawal may be cheaper than chasing a refund.
– If charged $180 after 18 months, a refund request is more justified.
Fallback decision
– If the provider refuses a refund, calculate whether future policy changes or legal remedies justify further action.
– Consider the time cost. A $10 charge may not merit a lengthy dispute for some users.
Watch out for: refund policies vary by country. The provider may apply policy changes prospectively only. Keep expectations realistic.
Closing — How to choose / Bottom line
If you log in at least once every 12 months, you need no action. If you expect inactivity under 12 months, schedule a single login or set a calendar reminder. If you expect to be away longer than 12 months, compare a one-time action to the cumulative $10 monthly risk: a $1 to $2 trade could reset the timer for 12 months; a $5 withdrawal may stop future charges permanently. If you discover old $10 deductions, check your history, open a support ticket, and escalate only if the charged amount justifies the effort. Monitor your account balance and use simple tools like a phone reminder to avoid unexpected deductions. Keep at least 12 months of calendar hygiene and you will likely avoid the old $10 monthly cost.